SME SARL ("we," "our," "us") operates sme-lb.com and the associated customer portal. This policy explains what personal information we collect, how we use it, and your rights regarding that information. If you have questions, contact us at info@sme-lb.com.

1. Information We Collect

Contact inquiries: your full name, phone number(s), email address if provided, and the contents of your message.
Account information: if you become an SME subscriber, we collect the information needed to provision your service: legal name, address, ID number where required by Lebanese law, phone, email, and service-related technical identifiers (MAC address, IP address, uptime logs).
Payment method: if you opt into auto-debit, card data is collected directly by our PCI-compliant payment gateway. We store only the gateway-issued token, the last four digits of the card, the card brand, and the expiry month/year — never the full card number or CVV.
Technical data: when you interact with our website, we log your IP address and browser user-agent for security, abuse prevention, and aggregate analytics.
Cookies: we use a session cookie to keep you signed in to the customer portal. We do not use advertising cookies.

2. How We Use Your Information

To respond to your contact inquiries.
To provide, maintain, and bill for your internet or IPTV service.
To detect, investigate, and prevent fraud and abuse.
To comply with legal obligations, including lawful requests from Lebanese authorities.
To send you service-related notifications (billing, outages, maintenance) — we do not send marketing email without consent.

3. Third Parties

We share information only with service providers who help us deliver our services:

Payment gateway — processes and tokenizes card data.
Email provider (Hostinger) — handles outbound email (password resets, billing notifications, contact-form relays).
Google reCAPTCHA — helps us filter automated spam submissions on the contact form. Google's Privacy Policy applies to this data.

We do not sell your personal information to anyone.

4. Data Retention

Contact inquiries are retained for 24 months, then deleted. Account records are retained for the duration of your service with us plus the minimum period required by Lebanese tax and telecom regulations (typically 10 years). Payment tokens are deleted within 30 days of account closure.

5. Security

We store data on encrypted file systems, restrict access to a small number of authorized staff, and require strong authentication (bcrypt-hashed passwords, session timeouts, IP-restricted admin access) across all internal systems. No online system is perfectly secure, but we follow industry-standard practices and are continually improving our posture.

6. Your Rights

You may request a copy of the personal data we hold about you, corrections to inaccurate data, or deletion of your data (subject to our legal retention obligations). To exercise these rights, contact info@sme-lb.com. We will respond within 30 days.

7. Children

Our services are not directed to children under 18 and we do not knowingly collect data from minors.

8. Changes

We may update this policy from time to time. Material changes will be announced on this page at least 14 days before they take effect.

9. Contact

SME SARL
Baabda — Furn El Chebbak, Mega Mall, 6th Floor
Phone: 01 283 143
Email: info@sme-lb.com

Privacy Policy